Terms of Service

1. Services Covered

These Terms apply to Flyer Buzz services including printing, flyer and direct-mail distribution, specialty distribution, digital marketing, SEO services, campaign support, and related services supplied or coordinated by Flyer Buzz.

2. Print and Distribution Services

General Distribution Practices

Flyer Buzz uses commercially reasonable, industry-standard practices when carrying out distribution. Distribution may include regular delivery cycles, non-scheduled distribution, mailbox delivery, lobby delivery, door-to-door delivery, specialty distribution, door hangers, or other agreed methods.

Specialty Flyers and Door Hangers

Where door hangers or other specialty pieces are used, Flyer Buzz will make reasonable efforts to follow the intended placement method. The Client acknowledges that access restrictions, property rules, safety requirements, weather, carrier limitations, or other logistical conditions may require material to be delivered or placed differently. Flyer Buzz is not responsible solely because a specialty piece could not be placed on a doorknob or in the originally intended location.

Placement Instructions

Flyer Buzz will make reasonable efforts to follow special placement or delivery instructions accepted as part of the order. Exact placement or timing cannot be guaranteed where conditions outside Flyer Buzz’s reasonable control interfere with the planned method.

Distribution Method Adjustments

Flyer Buzz or its distribution partners may adjust routes, schedules, delivery methods, carriers, or placement practices where reasonably necessary because of operational requirements, access limitations, postal restrictions, labour disruptions, strikes, weather, building restrictions, or similar circumstances.

3. Service Timing and External Disruptions

Distribution and production dates are estimates unless expressly agreed otherwise in writing. Flyer Buzz is not responsible for delays caused by circumstances outside its reasonable control, including labour disruptions, carrier interruptions, strikes, postal interruptions, severe weather, access restrictions, supply shortages, government actions, or other external events.

4. Canada Post and Labour Disruptions

If Canada Post service is interrupted or another labour disruption affects the planned distribution method, Flyer Buzz may use alternative carrier or delivery solutions where reasonably available to maintain service continuity.

The Client acknowledges that apartment and condominium mailbox access may be restricted during such disruptions. Where individual mailbox access is unavailable, delivery may be limited to building lobbies, permitted common areas, concierge-approved locations, or other accessible areas.

5. Client Materials and Specifications

Material Preparation

The Client is responsible for supplying artwork and other materials in accordance with Flyer Buzz’s production specifications, including applicable requirements for colour mode, resolution, bleed, dimensions, finishing, bundling, quantities, and file preparation.

Typical print requirements may include CMYK colour, 300 dpi resolution, and appropriate bleed such as 1/16 inch or another specification communicated for the applicable product.

Additional Preparation Costs

Additional charges may apply where files, printed material, bundling, packaging, quantities, dimensions, or other specifications do not meet the requirements for the ordered service and additional work is required before production or distribution can proceed.

Storage and Risk

Client materials stored, transported, or handled in connection with an order remain at the Client’s risk. Flyer Buzz is not responsible for loss or damage except to the extent directly caused by Flyer Buzz’s gross negligence or wilful misconduct.

Spoilage and Surplus Material

The Client acknowledges that printing and distribution processes may involve ordinary spoilage, damaged pieces, inaccessible delivery points, route adjustments, or surplus quantities.

Unless another arrangement is agreed in writing, remaining surplus material may be held for up to 14 days following completion of the applicable distribution. After that period, Flyer Buzz may dispose of unclaimed material.

6. Prepayment, Refunds and Additional Costs

Prepayment

Flyer Buzz services are prepaid unless different payment terms are expressly approved in writing. Payment must be received before the applicable service begins.

Non-Refundable Services After Commencement

Once printing, preparation, scheduling, distribution, digital work, SEO work, or another ordered service has commenced, payments for the work already initiated are non-refundable, including where completion is delayed by a strike, labour disruption, carrier interruption, access limitation, or another event outside Flyer Buzz’s reasonable control.

Additional Costs

The Client is responsible for approved additional costs resulting from changes to the order, incorrect or incomplete material preparation, rework, re-bundling, revised specifications, additional production, redelivery, or other Client-requested adjustments.

7. Distribution Verification and Complaints

Reporting a Concern

A complaint relating to distribution must be submitted to Flyer Buzz in writing within 72 hours after the scheduled distribution end date and should include enough information for Flyer Buzz to investigate the concern.

Verification

Flyer Buzz will assess distribution concerns using its available verification information, route records, delivery information, carrier records, field reports, and other reasonably available evidence.

A recipient’s failure to notice or retain advertising material does not by itself establish that delivery did not occur. An allegation or assumption of a missed delivery will not constitute a breach unless the issue is reasonably verified through Flyer Buzz’s investigation.

8. Business Results and Response Rates

Flyer Buzz does not guarantee any particular marketing response rate, number of inquiries, sales volume, revenue, search-engine position, conversion rate, customer acquisition result, or other commercial outcome.

Campaign results depend on many factors outside Flyer Buzz’s control, including the Client’s offer, design, pricing, targeting, competition, timing, market conditions, website experience, sales process, and customer demand.

9. Limitation of Liability

To the extent permitted by applicable law, where Flyer Buzz is responsible for an error, omission, or failure in performing a distribution service, Flyer Buzz’s liability relating to that distribution service will not exceed the amount paid by the Client for the affected distribution service.

Flyer Buzz is not responsible for indirect, consequential, incidental, special, or business losses arising from a campaign, including lost revenue, lost profits, lost opportunities, anticipated response rates, or other business outcomes.

10. Client Responsibility

The Client is responsible for the accuracy, legality, ownership, claims, offers, pricing, contact information, artwork, trademarks, images, and other content supplied for printing, distribution, digital marketing, or SEO purposes.

11. Changes to Services

Flyer Buzz may make reasonable operational changes to a service where necessary to complete the work safely, lawfully, and effectively. Where a material change affects the scope or price of an order, Flyer Buzz will seek the Client’s approval where reasonably practicable before proceeding with additional chargeable work.

12. Governing Law

These Terms and any dispute arising from Flyer Buzz services are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

13. Updates to These Terms

Flyer Buzz may update these Terms from time to time. Unless otherwise required by law or expressly agreed in writing, the version in effect when a Client orders or approves a service will apply to that service.

14. Acceptance

By requesting, ordering, approving, paying for, or using Flyer Buzz services, the Client confirms that they have reviewed and agreed to these Terms of Service.